Delivery & Returns

Delivery

We currently only deliver within the UK.  If however you live outside of the UK, please email us and we will be happy to find out how much it will cost.

On average delivery takes between 3-5 working days, however some suppliers may take 7-10 workings days.

Made to Measure items may take between 3-6 weeks, longer at busy times.  We will contact you with an estimated delivery date, once your order has been received.

Occasionally, fabrics, wallpapers or other items are out of stock, if this happens we will contact you and arrange either a refund or alternative product or if you are happy to wait for the product to be re-stocked, we will send it out as soon as we receive it.

If you have ordered a few items, we will try and compile all items together for one delivery, however some may come out separately, depending on lead times and suppliers.

Most items will be delivered by a courier and will require a signature.  Some smaller items, such as samples and trimmings are usually sent by post and do not require a signature.

 

 Order Cancellations or Amendments

Please contact us within one hour after ordering, if you would like to cancel or amend your order.  Once the order has left the warehouse, we cannot recall it and to return it once it reaches you, it may incur a 25% restocking fee if the supplier will accept it back as these products are cut to order.  You will also be responsible for the return postage charge.

We are open Monday – Friday, 9am – 5pm.  If you order outside of these hours, please email us with the subject: Cancelation/Amendment, along with a copy of your order to:  info@decor-rooms.co.uk to let us know that you would like to cancel or amend your order for a full refund.  During our opening times please call us on 01392 42 44 44.

 

Returns

Fabrics & Trimmings

Please make sure you order a sample before ordering.

Returns are not accepted for less than 5 meters.  Dependent on the supplier, returns may be accepted on orders over 5 meters, providing they have been stored correctly and returned in the same condition and like for like packaging as it was received.  However, depending on the supplier, returns of any cut to length materials may incur a 25% restocking charge.

Before cutting into any fabric, trimmings or cut to order products, please check them over for flaws first.  Returns cannot be accepted on any products that have already been cut into/marked up.

 Wallpapers

Again, please order a sample and double check required quantities before ordering.

Some suppliers will accept returns of wallpaper, with a 25% restocking charge.  Others will only accept returns of whole orders, not part of the order, again with a possible restocking charge of 25%.  Some suppliers do not accept returns at all or have a minimum number of rolls that you can return.  We will be happy to find out the terms for you on the particular wallpaper you are interested in purchasing.

Please check for flaws in the wallpaper before cutting, returns cannot be accepted once it has been cut into.

Made to Measure Items

Unfortunately, we cannot accept returns on made to measure items, such as headboards, curtains, blinds, cushions, poles, tracks and any other made to order or bespoke items, as they are all made especially for you and we are not able to sell them on.  If incorrect measurements, have been supplied to us, we are unable to accept returns and alterations may incur a small charge depending on what is required.  If you are unhappy in anyway, we will do our best to resolve the matter where possible by fixing or altering the product, replacing or full or partial refunds under certain circumstances.

Paints

The paints that we supply are made to order and therefore returns are not accepted. 

Faulty Items

Occasionally, some fabrics and wallpapers do have flaws, if when you check your fabric before marking or cutting, you discover flaws, please contact us immediately on 01393 42 44 44 or email us (ideally with photos) to info@decor-rooms.co.uk.

In order to resolve any problems efficiently and quickly, we recommend that you check the product, within 7 days of receipt.  After 14 days, there may not be much we can do to help.  If you have cut or marked the fabric before discovering the flaws, we will not be able to accept the return or send out a replacement.

 

Arranging a Return

Please call 01392 42 44 44 or email info@decor-rooms.co.uk before returning an item and await our response, to make sure the return will be accepted and we know to expect it.

Returns are at your expense and we recommend using a courier or postal service which requires a signature.  Please make sure they are well packed and waterproof, goods are your responsibility until they reach us.

Once we receive the returned item and have checked it over, we will then process your refund.  This may take 7-10 days. However, on average 3-5days.  Any problems, please contact us.